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Finesse Supervisor Quick Reference Guide. 1. Step 1: Login to Cisco Finesse – Agents & Supervisors. 1. Click open IE (internet explorer). Cisco Finesse User Guide · 1. From the browser menu, select Internet Options. · 2. On the Security tab, click Trusted Sites, and then click Sites. · 3. In the Add Cisco DNA Starter Kit. Save up to 25% when purchasing a Cisco DNA Center appliance with eligible access devices. Cisco+ (as-a-service). It's all the benefits video.cisco.com/detail/video/5989311041001/cisco-finesse-12.0-agent- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco UnifiedCisco Finesse Agent Desktop User Guide. 0.0 STARTING JABBER AND LOGGING INTO VPN. 1. Start the Jabber application and ensure Phone Services is connected.